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Experis has the resources and capabilities to plan and execute a smooth and efficient transition of your application(s) from current IT staff to Experis. An application maintenance engagement is usually contracted over a five-year period using the Experis onsite/offshore model to provide reductions of up to 25 percent in the day-to-day support costs of an application.
The transition of an application or suite of applications takes from 90 to 120 days. The steps include an assessment followed by a knowledge and responsibility transition period. During the assessment period, a project manager and a number of senior analysts reside onsite to determine the application support scope. The actual number of resources onsite is dependent on the level of effort typically quantified by number of applications and processes. A business case including a Return-On-Investment model is developed to align the business drivers with overall outsourcing goals. In most cases, a cost containment goal is established, which is incorporated into the long-term engagement plan. The business case developed is used to create the transition plan. The transition period involves the transfer of knowledge regarding the application and maintenance support infrastructure and the transfer of responsibility from the client to Experis. We establish a complete understanding of the service levels, including metric reporting requirements. Experis develops a plan for onsite/offshore release management and pilots a trial release.
Analysis is performed to determine the feasibility of optimizing an application to further reduce costs by eliminating resource support costs. Experis applies optimization tools to analyze and enhance the performance of the application during the maintenance phase. In most cases, we believe it can save our clients an additional 5 percent per year over the five-year period. A Service Level Agreement (SLA) defines the metrics and reporting structure used to measure how well we’re meeting the support requirements of the application. The SLA is negotiated, agreed upon and adhered with based on negotiations between Experis and you.
Once the transition of the application is complete, Experis assumes the day-to-day activities of supporting the application. Support is based on a SLA defined during the transition stage. In most cases, the application support staff is partitioned between the Experis offshore centers in India and a small highly trained technical staff onsite.
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