Over the past 10 years, our healthcare solutions team introduced innovations that drive our employees’ behavior and are the pillars of our culture. These innovations, driven by ISO 9001 principles, are represented by our core methodologies, which are:
QUESST (Quick, Efficient, Structured Staffing): Our resourcing program that is key to our fast sourcing success
PAMPER (Post Account Maintenance Plan Executed Rigorously): Our consultant-care program that is key to our 95% assignment completion rate
EMERGe (Engagement Management and Executive Relationship Growth): Our client satisfaction program that builds strong partner relationships
Although our methodologies can be imitated, no other organization has effectively replicated our unique culture--one that we believe is fundamental to our success. Our team members have a tremendous amount of pride in their contributions to the corporate goals of total customer satisfaction.