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Expert technical support

Experis Solutions provides world-class services to support your digital workplace. We support a complex and rapidly changing infrastructure while optimizing investment and maintaining productivity. We focus on customer experience, from request through resolution, providing responsive and effective support to meet the needs of a mobile workforce.  

We design, plan, and delivers the right support for a client’s devices and platforms, optimizing the current state and designing a roadmap to meet future technology demands. Using our ITIL-compliant delivery methodology, Experis integrates business processes and infrastructure to ensure prompt resolution or escalation of incidents and service requests. 

Our global project management office provides dedicated management for each specialized engagement, assembling and managing delivery teams with the right skills to drive success. Our services include: 

Service Desk  

  • 24-7 multilingual support of workplace devices, apps, networks, and connectivity 
  • Onsite, off-site, and work-from-home delivery options 
  • Continuous quality and improvement consulting 
  • Single point of contact 

Field Services  

  • Support for PCs, laptops, mobile devices, servers, and network 
  • On-demand or project-based support 
  • Onsite and remote support for service incidents and install, move, add, change (IMAC) requests 
  • Complete project support for refreshes and migrations 
  • Global project management office 

Product Support  

  • Migration, adoption, and support for industry-leading hardware, software, and cloud platforms 
  • Plan, implement, and support environmental change 
  • Support for internal users and external customers 

Operations Support  

  • Supporting IT infrastructure hardware and software 
  • Onsite and remote support options for servers and network backup and recovery 
  • Project support for infrastructure design, implementation, and optimization 

 

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