Deliver Better IT Service with HomeDesk
We've perfected an outsourcing tech support model that works for stakeholders and IT leaders
Maintaining a right-sized and skilled support team can be expensive and challenging. With HomeDesk, Experis Solutions delivers high-quality support while attracting and retaining high-performing technicians. Managing a specialized, in-demand talent team that works from their homes, Experis Solutions provides a cost-saving way to improve the quality of service desk performance.
HomeDesk is built on our tested platform. For tech support, it includes:
Level 1,2, and 3 support from industry experts, custom designed to your technologies
Support available 24 hours a day, 7 days a week, 365 days a year
Experience with ISO 27001/27018 certification for data security
Exemplary customer satisfaction through continuous improvement practices
Watch this webinar to learn more.
Quality Assurance Built In
Our home-based work model attracts and retains the best and brightest resources in the country and abroad. Highly skilled technicians are in high demand and appreciate the flexibility our HomeDesk model allows them. We have mastered a process of virtually “walking the floor” to ensure our agents perform optimally and receive the coaching and escalation support they need to deliver excellent customer service.
Practices and Processes that Secure Data
Our cloud-based infrastructure uses VPNs, encryption, and the latest security technologies to safeguard your and your customer’s data. Our geo-redundant data centers and distributed workforce provide a secure services environment.
HomeDesk is centered around delivering an excellent experience to our end customers. Post-call reviews, call recordings, screen captures, and agent quality reviews feed directly into the program’s knowledge management and training to constantly refine service quality and maintain a high standard. The details matter: Service technicians who speak your stakeholders’ native language improve customer-satisfaction scores.