Keeping your systems running, while conserving internal resources
Many companies elect to outsource noncore functions and, for most, that includes those tasks related to support of PCs, laptops and their associated peripherals. Supporting these IT services requires skilled workers and managers with the experience and training to keep your systems operational. Outsourcing these functions to an experienced vendor provides a cost savings and allows you to focus on core tasks.
Experis Solutions provides desk side support services like break-fix and IMACD to clients on a global basis. We have developed proven methods and processes to perform large-scale operating system upgrades for distributed offices and workers.
Our services are generally performed in support of PC systems (laptop and desktops) and the peripherals and software that reside on them. In some instances, DSS efforts also require coverage and support for other technology devices, such as: servers, VoIP devices, tablets, mobile devices, and the software that supports them. The specific services that fall under the DSS umbrella typically include the following:
IMACD: System installs, moves, adds, changes and disposals
Break-fix: Connecting technicians to your systems to repair or troubleshoot unit issues
Special Projects: Upgrades scheduled on a one-time basis